Refund policy
1. Return & Refund Policy
Return & Refund Policy
At Aventra, we want you to feel confident about every purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.
Return Eligibility
To qualify for a return, the item must be unused, unworn, and in its original condition and packaging.
Please contact us at service@aventragroupco.com before returning any item. Include your order number and the reason for your return.
Returns sent without prior authorization may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized products
- Gift cards
- Final-sale items marked as non-returnable
- Opened personal-care or hygiene products
- Items damaged due to misuse or normal wear
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect item, contact us at service@aventragroupco.com as soon as possible and include your order number and photos of the item.
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to complete the refund.
Original shipping charges are generally non-refundable unless the product arrived damaged, defective, or incorrect.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Contact Us
For return or refund assistance:
Aventra Group LLC
Email: service@aventragroupco.com
Website: aventragroupco.com